Frequently Asked Questions
Your stay at Aghadoe Heights
LOCATION
Q: Where exactly is the Hotel?
3 kilometers from Killarney on a hillside overlooking the beautiful lakes of Killarney and on the main Ring of Kerry Route
Q: How close are you to Kerry Airport?
17km, 15 minutes driving time.
Q: Can I get a Bus from Kerry Airport?
Buses run from Farranfore to Killarney Bus station.
Q: How far is Killarney Town?
5km, 8 minutes driving time
Q: What are the coordinates of the Hotel?
N5204.36 W0933.27
PARKING
Q: Does the hotel have a car park?
Yes, complementary parking on site
Q: Is there parking for Buses & Over-sized Vehicles?
Yes
Q: Do you have EV Car Charging Facilities?
Yes, Hotel Name have installed 6 EV charging points for our guests. Conveniently located in the hotel carpark for Hotel Resident’s use. Each charger has dual sockets and a ‘How to use’ guide is visible to assist with activating the charge. Download the ePower App here for Apple users or here for Android user.
ROOMS
Q: What time is check out?
12 noon
Q: Is it possible to get a late checkout?
Yes, on request, late check out fee applicable
Q: What time is check-in?
3pm
Q: What is the hotel’s credit card policy?
All major Credit Cards are accepted.
Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?
We can arrange for amenities to be delivered to rooms. The most popular are: champagne, prosecco, flowers, welcome slate, fruit plate or Dingle Gin turn down amenity.
Q: What type of room should I book for three adults?
A Family Room.
Q: Do you have family rooms? Are cots for children available?
10 family rooms. Cots are available on request.
Q: Do you have wheelchair accessible rooms?
Yes - we have one partially adapted bedroom
Q: Does the hotel provide international adaptors?
Yes
Q: Do you offer hairdryers in your guestrooms?
Yes
Q: Do you provide coffee makers in your guestrooms?
Yes
Q: Do you provide irons and ironing boards for use during my stay?
Yes
Q: Is the hotel air-conditioned?
Yes. In every room and public areas.
Q: What is the cancellation policy?
48 hours prior to arrival
Dining
Q: What time is breakfast served?
Monday to Friday: 7.30am – 10.30am
Saturday and Sunday: 7.30am – 10.30am
Q. What time does Aghadoe serve food?
Heights lounge: 12 noon – 9.30pm
- Sunday Lunch: 1pm – 3pm
- Afternoon Tea: 1pm – 3pm Friday, Saturday and Sundays
- Dinner: 6.00pm - 9.30pm
Q: Do you have 24-hour room service?
Yes
Leisure Facilities
Q. What fitness facilities do you have at the hotel?
Swimming Pool, Gym, Tennis Court, Basketball
Q. Do you have a Spa at the hotel?
Yes, this hideaway haven has won numerous accolades, both in Ireland and internationally. The team of intuitive award-winning therapists can advise on the perfect way to de-stress and recharge mind and body. Find out more here
Q: Do you have a swimming pool?
Yes, Open 1am until 9pm.
TIPS AND GRATUITIES NOTICE
Aghadoe Heights Hotel & Spa is required by law under the Payment of Wages Act 1991 as amended to distribute to our Team Members any tips or gratuities received by us by electronic means, and we are committed to our obligations under this referenced legislation and the associated SI 545 of 2022 Payment of Wages Act 1991 (Display of Notices) Regulations 2022.
Digital Tips:
Tips that are collected by electronic means are distributed:
- Based on seniority and experience;
- Based on the number of hours/shifts worked; and
- The Team Members role in the service delivery.
Cash Tips:
All cash tips go directly to the staff.
The business shares the amount available for Team Members as outlined below:
- Based on seniority and experience;
- Based on the number of hours/shifts worked; and
- The Team Members role in the service delivery.
The Company deducts the appropriate tax to all Tips received, however no other deductions are made to Tips.
